FAQs
Is there parking available on-site?
Absolutely! Our customers can enjoy free on-site parking, so loading and unloading your things is quick and hassle-free.
How do I book a storage unit?
Getting a storage unit couldn’t be easier! Book online and move in right away, or call our friendly team if you’d like a hand with the booking.
Do you offer flexible rental terms?
Yes! A Star Self Storage provides flexible rental agreements designed to meet your needs. Choose short- or long-term storage without the pressure of a fixed contract.
How can I access my storage unit?
Access your storage unit any day of the week! We offer flexible hours so you can get to your items when it suits you best. Visit our website or give us a call for exact access times.
Are the storage units secure?
Security is our top priority. We provide 24/7 CCTV monitoring, gated access, and advanced locking systems to keep your belongings safe and secure.
What types of storage units do you offer?
A Star Self Storage provides new 20ft shipping containers for personal or business use. Whether you’re storing furniture, tools, documents, or stock, we have the perfect storage solution for you.
Do Storage Units Get Condensation?
Our container units are designed for self storage, fully ventilated, and sealed wind- and watertight. Condensation may occur if damp items are stored, as moisture becomes trapped inside—similar to any enclosed storage space.
Shipping containers are proven to protect goods worldwide in all weather conditions. To ensure your items stay in great condition, please make sure everything is dry before storage. We’ll take care of everything else!
Do I have to insure my goods?
Yes, you’ll need insurance to store your belongings with us. This helps ensure your items are fully protected.
Is there anything I can’t store?
You must not store (or allow any other person to store) any of the following in the Unit:
- Food or perishable goods
- Any living creatures
- Combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
- Firearms, explosives, weapons or ammunition;
- Chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances;
- Any Goods that emit fumes or odours;
- Any illegal Goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
- Goods which are environmentally harmful or that are a risk to the property of any person
- Currency, deeds and securities;
- Property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and
- Any goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin.
Do I have to pay a deposit?
When you book, a security deposit is taken—fully refundable. You’ll get it back when you move out, as long as there’s no damage and all terms are followed. Cancel before your move-in date, and the deposit is returned in full.
Where can I get a Padlock?
A secure padlock is provided free of charge while you store with us. For added peace of mind, you’re welcome to use an extra padlock on your unit.
Notice period/Ending Our Agreement
At A Star Self Storage, we operate on a 7-day notice period, and your contract automatically renews each month. If you wish to vacate your unit, simply email or call us to let us know. You can continue using your storage for the period you’ve already paid for.
When you’re ready to leave, empty and sweep your container, lock it, and place the keys in the key safe attached to the unit. Finally, please send a photo of the empty unit and the keys in the key safe via email or WhatsApp so we can confirm your unit has been successfully cancelled.